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PROCESSING ORDER


PRODUCT ORDERING OVERVIEW

 

Below are the easy steps to make a product order with us:

 

Please use our easy-to-use wholesale cart on our website (www.keshmaradesigns.com) to select the items you want to order with the quantity/size/color for each of the items. For more instructions on how to use the online cart, please visit the WHOLESALE FAQS section on our homepage. In case you prefer to send us an email with the selected items, please make sure you include the reference number for each item and send it to info@keshmaradesigns.com

 

As soon as we receive your inquiry, we will calculate the cost and send you a quotation for the goods. We will inform you about all the details like product availability, delivery time, and minimum order requirements per order.

 

We will ask you if you will be using your own freight forwarder or whether you will want us to handle shipping for you. If the latter is agreed, we will re-send you an approximate shipping cost by airfreight or air cargo with FOB or Door-to-Door.

 

Once the quotation is agreed, we will send you a pro forma invoice with the total cost, which also includes our banking details to make the payment.

 

Once the order is confirmed, we require 100% advance payment or 50% prepaid on order confirmation and 50% payment once the goods is ready for shipment.

 

We will also inform and update you on your order processing status and our preparing conditions for product shipment.

 

  

 

PAYMENT TERMS

 

As per our export regulations, we require 100% advance payment or 50% prepaid on order confirmation and 50% payment once the goods are ready to be shipped and upon presentation of Bill of Lading or Airway Bill.

 

You can make a payment by either bank transfers like SWIFT wire transfer, PayPal, or by opening an irrevocable Letter of Credit (LC).

 

Payment terms can be 100% prepaid, 50% advance for order confirmation and 50% before delivery i.e. goods are ready to ship time.

 

Let us remind our valued customers that all the bank charges required for money transfers have to be paid by the customers.

 

 

SHIPPING POLICY

 

We offer different conditions for shipment i.e. air, land and ship and the prices depend upon the means of transportation. Modes of shipment depend upon the customers demand and should be finalized by the customers. However, we do advise our clients the best means of transportation depending on the goods beings ordered and the urgency of the order.

 

FCL (Full Container Load) orders will be shipped by sea with the option of sending us your own freight forwarder details so that you can handle your own payment and deal with your own shipper. However, if you do not have your own freight forwarder, we will be happy to handle the whole shipment process for you.

 

LCL (Less than Container Load) orders will be shipped by airfreight service (Air Cargo, Airport-to-Airport services, Door to Door shipment through DHL, FedEx, TNT, Aramex). You will also be able to track each shipment through Internet from anywhere anytime by entering the tracking number in the respective shipping companies website which we will provide to you.

 

All the rates quoted (unless specified) are FOB price; which includes all the necessary documentation’s charges, custom clearances charges, taxes, levies, packaging charges and local transportation charges inside Morocco. However, it does not include any shipping, handling and insurance charges.

 

Note: Customs Clearance Charges and any other levied charges relating to consignment have to be paid by the customer.

 

 

CUSTOMER SERVICE

 

We will notify you about the date of delivery to your address after the products are dispatched from Morocco. In case of any delays, please inform us within 24 hours. Once we receive your inquiry, we will reply to you within 24 hours by email, telephone, or fax regarding the delayed shipment and other related information. If you have any questions before placing any order, please contact us at info@keshmaradesigns.com

 

 

PACKAGING

 

All our products are carefully wrapped and packaged in boxes and enclosed in wooden packing boxes. We provide bulk packaging for all our items, however, individual packaging can be done on a case-by-case basis.

 

Generally, the boxes are then placed on pallets for cargo shipments.

 

Product´s total quality is one of the greatest worries of most businesses today. Therefore, there has been a considerable investment in this field. We can also assure to you that you will be fully satisfied with the products and services we provide, because our main goal is not only to sell our products, we are also much concerned with the quality of the products that we sell to our customers.

 

 

SAMPLES

 

We can supply any sample to you for final approval. Samples pieces are delivered according to availability, after customers’ desire it and place order for it. In case of customized designed sample product, it will take 1-2 week time depending on the product. The sample product cost and shipping cost has to be handled by you. We will ask you to send us your account number with DHL, Fedex, or Aramex or any other international shipping company that you work with. If you don’t have an account with any international shipping company, we will send you an invoice for payment.

 

PRODUCTION LEAD TIME

 

It generally takes 25-30 days for a 20ft container order to be ready. The production lead-times will vary according to your order. For smaller LCL (less than container) orders, please expect between15-20 days. However, for some orders, we might have everything available on stock.

 

Therefore, once you place your order, we will inform you on the approximate production lead-time.

 

 

DELIVERY TERMS

 

We will ship your order within the specified date according to the agreement made. In case of container order quantities, we will deliver within the 1 month + period according to the product. This is unavoidable since we cannot begin making the products for your order until payment is received. In most cases, we will accept only a receipt of the payment in order to begin producing your order. We make and ship orders in the specified date in which we had have an agreement.

 

 

RETURN POLICY

 

 

Many of our products are custom made and cannot be sold to another customer. Such items cannot be returned. No refunds will be sent for unauthorized returns. Please make your selections carefully and contact us with any questions you may have. You must notify us of a problem within 14 days of receiving the order, and we will review return requests on a case-by-case basis. Returned items must be in saleable condition or no refund will be sent. When we authorize a return, you will be given a Return Authorization Number to include with the shipping. Upon receipt and approval of the returned item(s), you will be sent a refund check for the cost of the item minus shipping charges and a 20% restocking fee.